Shipping policy

Shipping Policy

  1. Shipping Methods: We offer fast shipping for all orders within Greece.  We offer also standard shipping for EU countries.

  2. Shipping Costs: Shipping costs are calculated based on the total order weight and destination. Our system will automatically calculate shipping costs during the checkout process.

  3. Processing Time: Orders are typically processed within 1-2 business days after payment is received. Please note that processing time may be longer during peak seasons or holidays.

  4. Delivery Time: Estimated delivery time for standard shipping is 1-2 business days from the date of shipment. Delivery times may vary depending on the shipping destination and carrier delays.

  5. Shipping Restrictions: We currently ship only within the EU. Unfortunately, we cannot ship to P.O. boxes, APO/FPO addresses, or international addresses.

  6. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order using the provided tracking number on the carrier's website.

  7. Shipping Insurance: All orders are covered by shipping insurance at no additional cost to you. In the rare event that your package is lost or damaged during transit, please contact us immediately, and we will work with the carrier to resolve the issue.

  8. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will initiate an investigation with the carrier and provide a replacement or refund once the claim is resolved.

  9. Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team.

  10. Contact Information: If you need assistance with your order or have any questions about our shipping policy, please contact us at [email address] or call us at [phone number]. Our customer support team is available [hours of operation] to assist you.